Are library buildings open?

• Yes, libraries are open for limited Express Services starting July 20th. Some services are by appointment only, including Computers and Curbside Pickup. To view your library’s hours, click here.

Have spaces changed since the libraries closed?  

• Yes, we have modified our spaces to help visitors practice social distancing and to keep our staff safe. You may notice that some furniture has been removed or that certain areas are less accessible than before.  

May I stay to use a reading area, play space, or study room? 

• At this time, reading areas, play spaces, and study rooms are unavailable. We are asking customers to limit visits to 30 minutes or less. 

May I reserve a Meeting Room? 

• Meeting Rooms remain unavailable. We are not taking future reservations at this time.  

Is there a limit to the number of people allowed in the library? 

• Yes. You may be asked to wait in line until we have space for additional customers. A staff member will let you know when you may enter the library. While in the library, please follow social distancing guidelines and keep six feet between you and others. 

How long may I stay in the library?

• Please keep your visit under 30 minutes so others may take advantage of Express service.  

How can I get in touch with library staff?

• Contact us by email.
• Call any of our locations and leave a message. We will return your call as soon as we are able.
• Have a legal question or need a form? Contact our Law Librarian by email.

Will I get a fine on my account now that libraries are open on July 20th? 

• At this time, we continue to waive fines to help customers return items, including interlibrary loans. 

I’m a little confused about due dates and library items. How can I check my Account?

• You can see your due dates from our online catalog or our new mobile app  (available on both iOS and Android).

I returned an item but it’s still on showing on my Account. Why is that? Will I be charged late fees?

• Returned items are quarantined for 3+ business days before being checked in, so you may see items on your Account after being returned. We are waiving late fees due to COVID-19.

How can I reset my library card’s PIN number?

• Click here to reset your PIN. You must have an email on file in your account. If not, call your library and we can reset it for you.  

Will my card expire?

• We have extended all accounts so that no cards will expire during this time. This ensures that you have access to our online content.  

I am not ready to visit my library. Will curbside pickup still be available when you reopen? 

• Yes! We will continue to offer curbside pickup appointments for the foreseeable future. Visit our Curbside Pickup page to find your library’s next available appointment.  

May I check out materials with staff inside the library? 

• We encourage you to use self-checkout machines. Please remember to bring your library card. 

Can I return my materials?  

• Yes, you may return all materials in outdoor bookdrops whenever convenient. If returning an item that cannot fit in a bookdrop, please drop it off during our Curbside hours so staff may arrange to bring it inside. 

How can I take advantage of Curbside Pickup?

• Visit our Curbside Pickup page to learn about eligible items, and how to schedule a pickup appointment. You may also call any location to schedule a curbside pickup of your requested materials.

I placed a hold a long time ago. What is the status of my hold?

• You can check the status of any hold by logging into our mobile app or My Account on our catalog page.
• Beginning on June 1, all available holds will be held for 21 days. Any holds available for pickup before June 1 will expire at the end of the day on June 15.
• If you are not ready to place holds or pick them up, remember you can keep track of items you want to read later with the List feature in My Account.

Can I use a computer in a library?

• Customers may call their library or use our online booking system to reserve a computer at their library. There are some important limitations to this service - please make sure to read the directions when you book.  
  
  Visit our Computers page to book an appointment and learn more.

Can I drop in to use a computer during Express Service hours? 

• No. At this time, computer, scanner, and copier use will continue to be by appointment only. In early August, we will be adding these options to Express Service.  

Can you print something for me?

• Yes, try our convenient Curbside Pickup printing service! Send us your print job through our online booking system, and we’ll print it for you to pick up. Visit our Curbside page to learn how.

Is the library offering digital family programs?

• Yes! We are still actively working on digital programs for you and your family to stay engaged at home. Follow us on Facebook, Twitter, and the Scott County Nextdoor feed for virtual storytimes, staff recommendations, and more. You can also subscribe to our newsletters to receive information straight to your inbox when they are ready.

Will in-person early literacy classes, storytimes, and other programs resume when the library reopens?

• All in-person programs remain canceled through August 31st. In-person library events and programs will not be a part of our Express Service offerings. When we can resume in-person library events and programs with reasonable safety, we will make that announcement 30-60 days in advance.

Is the summer reading program for children still on?

• Yes, we are adapting our Summer Spotlight reading program for families to participate at home! Visit our Summer Spotlight page to learn more.

How can I borrow eBooks, eAudiobooks, and eMagazines?

• Visit our eBooks and eAudiobooks to learn how to use cloudLibrary and RBdigital. 
• Try browsing our cloudLibrary and RBdigital collections through our new mobile app.

What kind of distance learning support does the Library offer?

• The library’s collection of digital resources gives you online access to fantastic learning tools, homework help, and more. Click the links to check them out!

What kind of job and career support does the Library offer?

• Build skills or look for a job with online resources.
• Looking for a more tailored recommendation? Ask Us for help via email.

Need information on childcare, food access, housing, mental health resources, transportation, unemployment and more? 

• Community resources can be found here.
• Scott County Buildings and Services status updates can be found here.

What is the status of my meeting room reservation? Can I reserve a room in the future?

• Meeting and conference room reservations are canceled with no new reservations allowed at this time. 

When will meeting rooms become available again?

• We will reopen meeting rooms when it is safe to do so, based on guidance from the Governor’s Office and Scott County Public Health. We will give advanced notice when meeting rooms are available again.