I returned an item but it’s still on showing on my account OR I received an overdue notice. Why is that? Will I be charged late fines?

If you return an item on a weekend or later in the day, you may not see the item cleared from your account until our next business day. Depending on timing, it's possible you may also receive an overdue notice, which you may disregard. if the item was returned. For additional assistance, please contact the SCL branch where you returned the item so staff can search for it. 

Scott County Library no longer charges daily overdue late fines (as of March 2022), but we do bill library users for unreturned or damaged items. An item is marked as unreturned in our system 21 days after its due date. 

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1. I forgot my PIN number. How can I change or reset it?
2. How do I see what I have checked out?
3. I returned an item but it’s still on showing on my account OR I received an overdue notice. Why is that? Will I be charged late fines?
4. Do you charge daily overdue late fines?
5. My account is blocked and I can't check out more physical items. Why is that?
6. I lost an item, how can I pay for it?
7. How do I update my contact information (address, phone, email)?
8. My library card says it's expired or is close to expiring, how do I renew my privileges?
9. How do I renew my physical library items?
10. How do I pay for library charges?
11. How do I access my account?
12. What payment methods does the Library accept?
13. Is the credit card payment method used by the Library secure?
14. Is there a service charge or convenience fee for paying with a credit card?