My account is blocked and I can't check out more physical items. Why is that?

We've implemented system blocks to help remind customers to return items. If your account has accrued a balance greater than $25.00 due to unreturned items that have incurred a bill, you won't be able to check out additional physical items. An item is marked as unreturned by our system 21 days after its final due date. 

Customers with blocked accounts can still borrow eBooks and use services located inside the library like Wi-Fi, meeting rooms, computers, printers, and copiers. 

Show All Answers

1. I forgot my PIN number. How can I change or reset it?
2. How do I see what I have checked out?
3. I returned an item but it’s still on showing on my account OR I received an overdue notice. Why is that? Will I be charged late fines?
4. Do you charge daily overdue late fines?
5. My account is blocked and I can't check out more physical items. Why is that?
6. I lost an item, how can I pay for it?
7. How do I update my contact information (address, phone, email)?
8. My library card says it's expired or is close to expiring, how do I renew my privileges?
9. How do I renew my physical library items?
10. How do I pay for library charges?
11. How do I access my account?
12. What payment methods does the Library accept?
13. Is the credit card payment method used by the Library secure?
14. Is there a service charge or convenience fee for paying with a credit card?