I forgot my PIN number. How can I change or reset it?

If you’ve forgotten your PIN and have an email on file, visit our Catalog & My Account page to start the process. If you don't see the reset email immediately, be sure to check your email's SPAM or junk folder. If you don't have an email on file with us, you can also change your PIN by contacting staff at any Scott County Library.

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1. I forgot my PIN number. How can I change or reset it?
2. How do I see what I have checked out?
3. I returned an item but it’s still on showing on my account OR I received an overdue notice. Why is that? Will I be charged late fines?
4. Do you charge daily overdue late fines?
5. My account is blocked and I can't check out more physical items. Why is that?
6. I lost an item, how can I pay for it?
7. How do I update my contact information (address, phone, email)?
8. My library card says it's expired or is close to expiring, how do I renew my privileges?
9. How do I renew my physical library items?
10. How do I pay for library charges?
11. How do I access my account?
12. What payment methods does the Library accept?
13. Is the credit card payment method used by the Library secure?
14. Is there a service charge or convenience fee for paying with a credit card?